Job title: Team Lead- Application Support and Implementation
Job type: Permanent
Emp type: Full-time
Industry: Financial Services
Location: Hong Kong
Job published: 08/06/2021
Job ID: 32383

Job Description

Application Support and Implementation Lead - APAC



• Capability to step in and manage the team’s priorities and workloads

• Motivating the current team & getting involved in their development where necessary

• Providing 1st and 2nd line support and enhancement to the ATS and electronic traded Algos.

• Drive client on-boarding process through pre and post sales technical advice

• Work with EMS/OMS Vendors to define specifications for FIX or other proprietary integrations

• Manage client applications upgrades and new functionality deployments

• Work closely with the Sales team to support the core customer base

• Manage New Feature validation across the region – Sales team / Customer focused

• Help train Technical and Sales teams on new product features

• Provide support for SQL and FIX Technologies for in house applications and client OMS integrations

• Support all 3rd party FIX connectivity

• Work with team to handle day to day requests for the region

• Escalate problems as needed to local or global team.

• Provide offsite technical support to clients as required

• Work closely with the Compliance team to provide analysis of incident (root cause, corrective action etc.)




• 8+ years of working experience in Financial Technology industry either at brokers, asset managers or trading system vendors

• 5+ years’ experience in supporting Algorithmic Trading Systems

• Hands-on experience supporting electronic trading flow business

• Knowledge of Asian equities market

• Knowledge of order routing, troubleshooting algo flow

• Experience in electronic and algo trading configuration and promotion of configuration changes to production a must

• 5 years+ in writing SQL on any of MSSQL, Oracle and Sybase database environments • Front office application support experience • Experience with FIX certification/connectivity • Knowledge of at least one buy-side or sell side order management system

• Experience in driving global and regional projects/initiatives

• Ability to put together project plans and coordinate projects

• Proven experience of success in high pressure / high demand environment

• Ability to have technical discussions with clients and vendors, client facing experience

• Excellent communication skills both verbal and technical writing