Job Description

Are you a passionate IT Service Management (ITSM) expert with a knack for solving business challenges using ServiceNow?

Ready to make a real impact by optimizing IT service delivery for leading organizations?

If you're a strategic thinker with deep ServiceNow expertise and a client-focused mindset, we want to hear from you!

About the Role

As a ServiceNow ITSM Consultant, you'll act as a trusted advisor to our clients—analyzing their IT service operations, designing intelligent workflows, and implementing scalable, customized ServiceNow solutions. You’ll be the bridge between business needs and technical capability, helping organizations deliver better, faster, and more efficient services.

What You’ll Do:

• Analyze existing ITSM processes and recommend the best-fit ServiceNow modules (ITSM, ITOM, CSM).
• Lead workshops and collaborate with business analysts to gather requirements and user stories.
• Design and configure ServiceNow workflows that automate tasks and streamline service delivery.
• Deliver user training programs and support adoption across teams.
• Provide post-deployment support, monitor performance, and continuously optimize the ServiceNow environment.
• Collaborate with Product/Process Owners to manage defects and enhancements.
• Support User Acceptance Testing (UAT) and process walk-throughs for training development.

What You Will Bring:

• Must be a Singaporean Citizen or Permanent Resident

Core Competencies:

• Expertise in ServiceNow, with hands-on experience across ITSM, ITOM, and CSM modules.
• Strong understanding of ITIL frameworks (v3/v4) and how to apply them within ServiceNow.
• Deep knowledge of IT service management processes (incident, problem, change, request).
• Familiarity with scripting and automation tools within the ServiceNow platform.
• Experience integrating ServiceNow with other business systems is a plus.

Business Acumen:

• Ability to assess ITSM challenges and align ServiceNow solutions with business goals.
• Talent for translating complex requirements into streamlined, effective configurations.
• Understanding of how ServiceNow drives efficiency, reduces costs, and enhances service delivery.
• Ability to define success metrics and continuously drive process improvement.

What’s in it for you?

• Work on high-impact digital transformation projects
• Collaborate with a team of forward-thinking ITSM professionals.
• Continuous learning.
• Supportive and innovative culture.