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Confidential

Date of RSM Req ID Req Title

14-May-2026 R-59462 Executive Administrative Assistant

Headcount (+ is the role Evergreen?) Banding Business Unit

1 06 Kyndryl Global Admin APAC & Japan

Core Job Requirements

General Overview:

(eg. Please give me a general overview of this role, what does a typical day look like and what are the core responsibilities? OR What is the specific business problem this person needs to solve in their first year? )

To support the increasing demand related to executive hiring and the need to backfill the same employee who's retiring on 02 May 2026

Role Background: (eg. Is this a new role, is it a replacement? Is this role for growth? etc.)

We are seeking a highly organized and detail‑oriented Executive Administrative Assistant fluent in Japanese and English to provide

comprehensive administrative support to Kyndryl executives. The ideal candidate will help ensure smooth operations, anticipate leadership needs, and facilitate clear and effective communication within the organization.

Key Skills/Background Required: (eg. What are the key skills and/or background a candidate needs to have in order to be successful?)

As a Japanese Bilingual Senior Associate in Enterprise Operations, you’ll be the backbone of our operational excellence — ensuring that our teams run smoothly, our clients feel supported, and our global standards are upheld. You’ll work with a diverse, high-performing team and be empowered to take ownership of your work from day one.

What You’ll Be Doing

1. Own the Operational Rhythm You’ll coordinate logistics and technical setups for team meetings, events, and equipment — ensuring everything runs like clockwork. You’ll work independently, prioritize tasks, and keep things moving with minimal direction from the GA Manager.

2. Collaborate Globally, Lead Locally You’ll proactively partner with Executive Administrative Assistants (EAAs) across regions, sharing knowledge and aligning on upcoming tasks. You’ll also act as a mentor to peers at Band 4 and 5, guiding them on office protocols and expectations.

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Preferred Skills/Background Required: (eg. What are the additional, non-essential skills and/or background a candidate needs to have in order to be successful?)

● Fluent in Japanese and English (spoken and written) ● Strong communication and professional attitude ● Proven ability to work independently and manage priorities ● High attention to client satisfaction ● Strong skills in:

○ Calendar management

○ Microsoft Word, Excel, PowerPoint

○ Microsoft Teams

○ Concur/Expense tools

○ Event coordination

○ AI tools (Copilot, etc)

● Technically confident and quick to learn new tools ● Open to change and able to adapt quickly ● Takes ownership and follows through on responsibilities

Preferred Skills and Experience

● Experience mentoring or guiding junior team members ● Familiarity with Kyndryl’s Global Administration processes or similar environments ● Comfortable working with global teams across time zones ● Actively seeks learning and development opportunities ● Recognized for handling a heavier workload than peers

Certifications/Qualifications: (eg. Is there any specific qualifications or certifications that a candidate is required to have?)

JLPT

3. Be a Trusted Advisor You’ll stay informed about Kyndryl’s evolving landscape and act as a go-to resource for your team and stakeholders. Your ability to

manage complexity, communicate clearly, and lead with accountability will make you indispensable.

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Location / Working Pattern

Where does this candidate need to be located? Makati Flex Office

Is this a client-facing role?

If so, does this person need to be on-site? Hybrid

What is the expected work pattern? To follow Japan timezone

Can the candidate be remote? Partially

Does this role include shift/on-call/overtime work? Yes as needed

Will we consider candidates that require VISA/RTW? No

Additional Sourcing Notes:

(eg. Is there anything additional they would like to share with us that will help us in identifying and attracting the best candidate for this role?)

3-5 years of relevant work experience

What is the interview process and interview formats? Virtual Interviews - for faster turnaround

Additional Comments:

(eg. Is there anything additional they would like to add, any questions they may have?

1st round (Panel Interview): Hiring Manager - (Senior Manager, Enterprise Ops Administration) + her Japanese Team Leads

2nd Interview: Senior Manager, Enterprise Ops Administration (Based in Hungary)

Final Interview: VP HR Services (Based in Canada) *The role will be providing support to Kyndryl Executives in Japan (6 to 7 pax). Usual executive roles are Country Leads or Head of Delivery Unit

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CRIF D&B VIETNAM LLC Minh Long Tower • Floor 15 • 17 Bà Huyện Thanh Quan street • Vo Thi Sau Ward • District 3 • Ho Chi Minh City • Vietnam Tel. +84 28 3911 7288 • Fax +84 28 3911 7289 dnbvietnam.com

COMPANY DESCRIPTION CRIF is a global leader in credit bureau, business information, and credit risk solutions. We elevate businesses to the next level with an expert blend of data and analytics. Through data-driven insights, we empower businesses to make confident, sustainable decisions across the credit lifecycle, while mitigating risk and fueling growth. Headquartered in Italy with more than 6,000 professionals worldwide, we operate in 39 countries across four continents. We have a strong presence in Asia with regional headquarters in Hong Kong SAR and Singapore, as well as offices in key cities including Dushanbe, Hanoi, Ho Chi Minh City, Jakarta, Kaohsiung, Kuala Lumpur, Manila, Shanghai, Shenzhen, Taipei, Taichung, Tashkent, Tokyo and Zhongli. JOB PURPOSE The role involves bridging the gap between sales and the technical team, focusing on understanding customer needs and aligning CRIF’s analytics and consulting offerings to meet those requirements. This role requires a blend of technical knowledge, analytical skills, and strong communication to effectively demonstrate how CRIF’s solutions can solve customer problems in the Philippines. KEY RESPONSIBILITIES

• Understanding Customer Needs: Analyzing customer requirements from RFP/discussions and understanding their business goals and challenges.

• Propose Appropriate Solution: Basis the prospective client’s requirements, create an envisioned analytics/consulting solution (in PowerPoint presentation) to address the client and present the solution to client’s key decision makers.

• Address Client Clarifications: Answer the technical and business questions about the proposed solution and its potential improvements in the current practices.

• Proposal Creation: Create a detailed proposal defining the scope, estimated effort/price and timeline to deliver the solution.

• Delivery Management • Create a project plan and form a delivery team • Provide key data requirements to the client • Assess data quality and sufficiency • Collaborate with internal and external stakeholders • Ensure deliverables meet quality standards • Ensure adherence to project budget and timelines • Present intermediate and final deliverables

• Building Relationships: Establishing and maintaining strong relationships with clients to foster trust and collaboration to find cross-sell / up-sell opportunities from existing client.

MINIMUM QUALIFICATION/SKILLS

• Bachelor’s degree in Statistics/Mathematics/Data Science/Economics/Banking (Master or MBA considered a plus)

• Minimum 6 years’ experience with a prominent bank or consulting firm of developing predictive models in the credit risk management domain

• Strong analytics and problem-solving skills • Strong written and verbal English communication skills • Good understanding of lending business practices and data leveraged throughout the lifecycle of the credit

CRIF D&B VIETNAM LLC Minh Long Tower • Floor 15 • 17 Bà Huyện Thanh Quan street • Vo Thi Sau Ward • District 3 • Ho Chi Minh City • Vietnam Tel. +84 28 3911 7288 • Fax +84 28 3911 7289 dnbvietnam.com

• Experience in predictive analytics techniques (regression and machine learning) especially in the credit risk domain

• Good knowledge of the type of scorecards used in origination, customer management, collections and regulatory practices

• Experience in pre-sales or project delivery management of scoring and regulatory solutions in the credit risk domain

• Proficiency in Excel and PowerPoint skills GOOD TO HAVE

• Knowledge of the most common data processing/modelling tools (Python/R or any relevant programming language)

• Knowledge of credit bureau data and its use in lending practices • Prior experience of process consulting and pre-sales in the credit risk domain • Experience in regulatory compliance especially Expected Credit Loss (ECL) modeling complying

IFRS9/PFRS9 guidelines • Knowledge of financial statements and ratio analysis

The primary responsibility for this role is supporting and boosting South-Korean Sales business.

Achieve yearly sales target and grow key account business to be top brand in market. Together with the local distributor drive the sell in to key accounts so as to grow the business of the company.

Identify and develop new business opportunity which may constitute an important part to the health of the overall business