Overview

Deliver excellent technical/non-technical support to global internal customers with outstanding customer service, satisfaction, and timeliness within the organization’s service level targets.

Key Responsibilities

• Provide round-the-clock support (7x24 shift rotation) for the Service Centre, including weekends and public holidays, with compensatory time off.
• Oversee and analyze the Incident Management and Request Fulfillment processes, ensuring high-quality service delivery to global internal customers.
• Manage daily Service Centre operations across multiple communication channels (phone, web chat, e-forms, email, face-to-face), ensuring:
  • Accurate, timely recording, categorization, and prioritization of incidents, requests, events, and inquiries.
  • Resolution of incidents and fulfillment of requests at first contact or timely escalation to the appropriate support teams.
  • Effective communication with customers regarding the progress of incidents, requests, ongoing problems, crises, and scheduled changes.
  • Proactive monitoring and escalation of unresolved incidents and requests to prevent SLA breaches.
  • Verification of incident resolution and request fulfillment before closure.
  • Accurate incident records to support the Problem Management process.
  • Face-to-face assistance at the Technical Lounge for mobile service-related issues.
  • Priority handling of VIP inquiries and issues.
• Coordinate IT procurement and service request deliveries.
• Lead efforts to resolve incidents and restore normal service as quickly as possible.
• Identify potential problems and alert the Problem Management Team to prevent future incidents.

Qualifications / Experience

• At least 1-2 years of relevant experience.
• Fresh graduates with relevant internship experience can be considered.
• Tertiary education is desirable.
• ITIL certification is preferred.
• Strong customer service orientation with excellent teamwork skills.
• Proficiency in Incident Management and Request Fulfillment processes.
• Excellent problem-solving and analytical capabilities.
• Strong communication and interpersonal skills.
• Self-motivated, proactive, and able to manage time effectively.
• Creative and innovative, with the ability to think critically and suggest improvements.
• Able to multitask and thrive in a fast-paced team environment.
• Flexible and adaptable, able to reprioritize tasks quickly in response to changes.
• Experience with bot platforms or communication portals.
• Familiarity with ITSM tools.
• Hands-on experience with workflow management and e-forms design is a plus.
• Experience with data analytics, AI, or automation technology is an advantage.
• Must be fluent in both Cantonese and English

In this role, you will manage and grow client accounts in Thailand, focusing on delivering tailored solutions, ensuring client satisfaction, and driving profitable growth.

You will play a pivotal role in developing and executing account strategies while identifying new opportunities to expand the client portfolio. Your ability to build strong relationships, anticipate client needs, and stay ahead of industry trends will be key to your success.

Key Responsibilities:

• Develop and implement strategic plans for assigned accounts, ensuring alignment with business objectives.
• Lead the annual planning process, driving growth and productivity within your portfolio.
• Foster strong relationships with clients, providing proactive account management and ensuring the delivery of exceptional service.
• Collaborate with cross-functional teams to identify and close sales opportunities, optimizing processes to maximize results.
• Consistently meet or exceed revenue goals and profitability targets, contributing to the overall growth of the organization.
• Identify, validate, qualify, and close sales opportunities, leveraging industry knowledge and insights.
• Adapt account strategies in response to market trends, ensuring relevance and continued success.

Qualifications:

• Native Thai speaker with fluency in English.
• More than 8 years of experience in the IT services industry, including at least 2 years in services sales.
• Proven track record in account leadership, consistently meeting or exceeding sales and revenue objectives.
• Demonstrated ability to build and maintain strong client relationships, contributing to sustained business growth.
• Strong strategic planning, leadership, and communication skills, with a focus on achieving results.
• A continuous learner with a deep understanding of industry trends and technology advancements.

To succeed in this role:

• Experience in conceptualizing, planning, and launching new products or services for large-scale enterprises.
• Expertise in selling innovative and emerging technologies.
• Proven ability to originate and close technology services deals in a client-facing role.
• Ability to establish credibility with senior executives, including those in technical roles.
• Experience working within global and international networks, bringing a broad perspective to business development.
• High energy, a sense of urgency, decisiveness, and the ability to perform under pressure.
• Excellent facilitation, communication, and negotiation skills, both written and verbal.
• A collaborative team player with impeccable integrity, credibility, and character.
• Strong leadership, problem-solving, and decision-making skills.

We are looking for a Lead Engineer with a DevSecOps focus dedicated to delivering secure, scalable, and innovative solutions. You will play a pivotal role in enhancing the application security measures while driving secure development practices across the organization.

Job Description:

Be responsible for integrating security into every aspect of the software development lifecycle and improving the security of existing infrastructure.

You will collaborate closely with cross-functional teams to ensure that all our applications adhere to best security practices while promoting a shift-left culture in DevOps.

Key Responsibilities:

• Integrate security into CI/CD pipelines, ensuring end-to-end application security.
• Identify and manage false positives in automated security testing and ensure proper vulnerability remediation processes.
• Implementing secure coding practices to mitigate security vulnerabilities.
• Advocate and educate development teams on best practices related to application security and DevSecOps.
• Conduct regular security assessments, code reviews, and threat modeling for existing and new features.
• Design and implement security solutions and automation tools that enhance the overall DevOps security posture.
• Collaborate with product management to balance security requirements with business priorities and timelines.
• Stay up-to-date with the latest security trends, vulnerabilities, and technologies relevant to the DevSecOps space.

Key Qualifications:

• Proven experience in Application Development with a strong focus on secure coding and DevSecOps principles.
• Strong software development experience, with strong expertise in Java and/or Node.js.
• Deep understanding of application security best practices, including secure coding techniques, vulnerability analysis, and security testing.
• Expertise in managing and mitigating false positives in DevOps pipelines and security tooling.
• Experience with CI/CD tools such as Jenkins, GitLab, Azure DevOps, or similar.
• Familiarity with security frameworks and tools (e.g., OWASP, SAST, DAST, IAST, SCA).
• Hands-on experience with container security, cloud security, and microservices architecture.
• Strong communication and leadership skills to mentor and guide teams on security best practices.
• Relevant Certifications will be a plus

KEY RESPONSIBILITIES

• Understand various technologies and facilities for conducting online and remote eLearning.
• Provide expert design and recommendations for digital and online requirements.
• Collaborate with Trainers, Change Managers, and the eLearning team to develop learning objectives, content, outlines, scripts, and multimedia screen animations.
• Coordinate with different business units to ensure the timely delivery of projects.
• Design instructional materials such as CBTs, videos, dashboards, reports, presentations, and exercises to support change management and staff learning.
• Produce prototypes and mock-up screens during design and development.
• Develop scripts to translate traditional classroom courses into interactive learning modules.
• Create and edit graphics, animations, audio, text, video clips, and other content as needed for courseware.
• Construct courseware using storyboards, graphics, audio, animations, video, and text that fit into appropriate delivery formats.
• Perform thorough testing and post-production work.
• Evaluate user feedback to suggest design improvements.
• Manage learning content and management systems along with other learning platforms.
• Support and maintain project-related online sites and pages.
• Conduct train-the-trainer sessions on using learning content and management systems, if needed.

QUALIFICATIONS

• Over 8 years of solid experience in digital media design, eLearning development, and implementation.
• Extensive experience in designing and developing eLearning courseware and self-paced training.
• Expertise in content authoring tools such as Camtasia, SnagIt, Sound Forge, and Adobe Creative Cloud applications (Photoshop, Illustrator, Animate, Premiere Pro, After Effects, Adobe Captivate, InDesign, Dreamweaver, Articulate 360, Vyond, Powtoon, Canva, and related tools).
• Knowledge in creating SCORM-compliant content that functions within an LMS.
• Experience with cloud-based productivity tools (Office 365, SharePoint).
• Proficiency in site building and administration tools like SharePoint, Wix, and WordPress.
• Background in HTML, CSS, and JavaScript.
• Skills and experience with Microsoft Power Platform (Power Automate, Power Apps, Power BI).
• Experience working with eLearning content libraries such as LinkedIn Learning, Skillsoft/Percipio, and EdCast is an advantage.
• Experience with Digital Adoption Platforms (e.g., WalkMe, Whatfix) is an advantage.

Be part of a team dedicated to delivering innovative solutions within the financial industry!

You will be the key technical resource for the Murex platform and work closely with various stakeholders including business users and IT teams to ensure optimal use and performance of the Murex system.

You will provide deep technical insights, guiding implementation projects, and resolving complex issues.

Key Responsibilities:

• Serve as the primary point of contact for all Murex-related technical matters.
• Provide expert-level support and troubleshooting for the Murex platform, ensuring high availability and performance.
• Lead and participate in Murex implementation projects, including upgrades and new module rollouts.
• Collaborate with business users to understand their requirements and translate them into technical specifications.
• Design and implement Murex configurations and customizations to meet business needs.
• Conduct thorough testing and validation of Murex configurations and customizations.
• Provide training and mentoring to junior team members and end-users.
• Stay current with Murex product updates, industry trends, and best practices.
• Liaise with Murex vendor support and other third-party vendors as needed.

The Ideal Candidate:

• Extensive experience with the Murex platform, including configuration, customization, and support.
• Proven track record as a Murex Subject Matter Expert in the financial services industry.
• Strong knowledge of financial products, risk management, and trading processes.
• Proficiency in SQL and scripting languages (e.g., Python, Unix).
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to work effectively with diverse teams.
• Experience with project management and Agile methodologies is a plus.

Do you have the passion to lead projects to success?

If you have good experience managing Audit projects, this is a good step up for you!

• Audit Requests Coordination and Planning:
  Serve as the main point of contact for all DGT/IT audit requests. Collaborate with DGT/IT departments to develop a comprehensive IT audit strategy, including timelines, scope, and necessary documentation.
• Auditors' Interface:
  Act as the primary liaison for auditors, ensuring clear and consistent communication throughout the audit process.
• Maintain Audit Pipeline:
  Create and maintain a schedule of audit requests for the upcoming year. Work with stakeholders to identify and prioritize potential audit areas based on risk assessments and business goals.
• Assess Audit Scope:
  Evaluate the scope of each DGT/IT audit request. Work with relevant stakeholders to determine the objectives, focus areas, and potential risks of each audit.
• Audit Effort and Resources Planning:
  Analyze the requirements of each audit to estimate the necessary effort and resources. Coordinate with DGT/IT departments and the audit team to allocate appropriate resources based on the audit's complexity and scale.
• Audit Execution Tracking:
  Monitor and track the progress of each audit, ensuring timelines and deadlines are met. Maintain accurate records of audit progress and provide regular updates to stakeholders.
• Issue Resolution:
  Collaborate with DGT/IT teams and the audit team to address any issues or findings identified during the audit process, ensuring swift resolution and implementation of corrective actions.
• Stakeholder Communication:
  Facilitate effective communication between auditors, management, and DGT/IT departments. Provide timely updates on audit planning, progress, and any potential issues or delays.
• Post-Audit Follow-up:
  Maintain a log of audit findings for remediation. Follow up with respective DGT/IT teams to ensure timely responses to findings based on agreed timelines with the audit team.
• Process Improvement:
  Continuously review and improve the DGT/IT audit process to enhance efficiency and effectiveness. Identify opportunities for automation and streamlining audit activities.

Qualifications

• Good experience in project management.
• Preferred certifications: CISA or CISSP.
• Strong problem-solving and analytical skills.
• Proven ability to multitask and manage multiple medium to large collaborative activities with cross-functional stakeholders inside and outside the organization.
• Strong and impactful presentation, communication, and facilitation skills.
• Experience in conceptualizing creative solutions and presenting them to management and leads within the organization.
• Experience in driving organizational changes and the ability to inspire and motivate individuals at all levels.
• Professional program/project management certification is an advantage.