In this role, you will be responsible for architecting, deploying, and managing the containerized environments using Alibaba Cloud Container Service (ACK) and other cloud-native tools. Your role will focus on automating, scaling, and improving the reliability of the cloud infrastructure, ensuring smooth delivery of services in a fast-paced, evolving environment.

Key Responsibilities

• Design, implement, and manage containerized infrastructure on Alibaba Cloud.
• Develop and optimize CI/CD pipelines to support fast, reliable deployments.
• Automate infrastructure provisioning, configuration management, and monitoring using Terraform, Ansible, or similar tools.
• Implement container orchestration and management solutions using Alibaba Kubernetes (ACK).
• Collaborate with development teams to define infrastructure requirements and operational needs.
• Monitor and ensure the high availability, performance, and scalability of cloud infrastructure.
• Design and implement robust backup, disaster recovery, and security solutions for cloud services.
• Perform continuous integration and system optimizations for cost-efficiency and scalability.
• Troubleshoot and resolve complex production issues, conducting root cause analysis and deploying fixes.
• Stay updated with emerging technologies in cloud computing, DevOps best practices, and Alibaba Cloud services.

Qualifications

• 5+ years of experience in DevOps roles, with expertise in Alibaba Cloud (or other cloud providers like AWS, Azure, or GCP with a strong interest in Alibaba Cloud).
• Hands-on experience with container orchestration platforms (e.g., Kubernetes, Docker Swarm).
• Proven track record of building, managing, and scaling containerized solutions using Alibaba Cloud Kubernetes (ACK).
• Solid experience with infrastructure-as-code tools like Terraform, CloudFormation, or Ansible.
• Experience with CI/CD tools such as Jenkins, GitLab, or CircleCI.
• Strong understanding of networking, security, and monitoring in a cloud environment.
• Familiarity with container security best practices and tools.
• Excellent problem-solving, collaboration, and communication skills.

Nice-to-Have Skills

• Certifications in Alibaba Cloud or related cloud platforms.
• Experience with microservices architectures and serverless computing.
• Experience in logging/monitoring tools like Prometheus, Grafana, ELK Stack, or Alibaba Cloud’s CloudMonitor.

We are looking for a Lead Engineer with a DevSecOps focus dedicated to delivering secure, scalable, and innovative solutions. You will play a pivotal role in enhancing the application security measures while driving secure development practices across the organization.

Job Description:

Be responsible for integrating security into every aspect of the software development lifecycle and improving the security of existing infrastructure.

You will collaborate closely with cross-functional teams to ensure that all our applications adhere to best security practices while promoting a shift-left culture in DevOps.

Key Responsibilities:

• Integrate security into CI/CD pipelines, ensuring end-to-end application security.
• Identify and manage false positives in automated security testing and ensure proper vulnerability remediation processes.
• Implementing secure coding practices to mitigate security vulnerabilities.
• Advocate and educate development teams on best practices related to application security and DevSecOps.
• Conduct regular security assessments, code reviews, and threat modeling for existing and new features.
• Design and implement security solutions and automation tools that enhance the overall DevOps security posture.
• Collaborate with product management to balance security requirements with business priorities and timelines.
• Stay up-to-date with the latest security trends, vulnerabilities, and technologies relevant to the DevSecOps space.

Key Qualifications:

• Proven experience in Application Development with a strong focus on secure coding and DevSecOps principles.
• Strong software development experience, with strong expertise in Java and/or Node.js.
• Deep understanding of application security best practices, including secure coding techniques, vulnerability analysis, and security testing.
• Expertise in managing and mitigating false positives in DevOps pipelines and security tooling.
• Experience with CI/CD tools such as Jenkins, GitLab, Azure DevOps, or similar.
• Familiarity with security frameworks and tools (e.g., OWASP, SAST, DAST, IAST, SCA).
• Hands-on experience with container security, cloud security, and microservices architecture.
• Strong communication and leadership skills to mentor and guide teams on security best practices.
• Relevant Certifications will be a plus

Overview

Deliver excellent technical/non-technical support to global internal customers with outstanding customer service, satisfaction, and timeliness within the organization’s service level targets.

Key Responsibilities

• Provide round-the-clock support (7x24 shift rotation) for the Service Centre, including weekends and public holidays, with compensatory time off.
• Oversee and analyze the Incident Management and Request Fulfillment processes, ensuring high-quality service delivery to global internal customers.
• Manage daily Service Centre operations across multiple communication channels (phone, web chat, e-forms, email, face-to-face), ensuring:
  • Accurate, timely recording, categorization, and prioritization of incidents, requests, events, and inquiries.
  • Resolution of incidents and fulfillment of requests at first contact or timely escalation to the appropriate support teams.
  • Effective communication with customers regarding the progress of incidents, requests, ongoing problems, crises, and scheduled changes.
  • Proactive monitoring and escalation of unresolved incidents and requests to prevent SLA breaches.
  • Verification of incident resolution and request fulfillment before closure.
  • Accurate incident records to support the Problem Management process.
  • Face-to-face assistance at the Technical Lounge for mobile service-related issues.
  • Priority handling of VIP inquiries and issues.
• Coordinate IT procurement and service request deliveries.
• Lead efforts to resolve incidents and restore normal service as quickly as possible.
• Identify potential problems and alert the Problem Management Team to prevent future incidents.

Qualifications / Experience

• At least 1-2 years of relevant experience.
• Fresh graduates with relevant internship experience can be considered.
• Tertiary education is desirable.
• ITIL certification is preferred.
• Strong customer service orientation with excellent teamwork skills.
• Proficiency in Incident Management and Request Fulfillment processes.
• Excellent problem-solving and analytical capabilities.
• Strong communication and interpersonal skills.
• Self-motivated, proactive, and able to manage time effectively.
• Creative and innovative, with the ability to think critically and suggest improvements.
• Able to multitask and thrive in a fast-paced team environment.
• Flexible and adaptable, able to reprioritize tasks quickly in response to changes.
• Experience with bot platforms or communication portals.
• Familiarity with ITSM tools.
• Hands-on experience with workflow management and e-forms design is a plus.
• Experience with data analytics, AI, or automation technology is an advantage.
• Must be fluent in both Cantonese and English