Job Description

Work Location: Ginza, Japan 

Responsibilities 

• Provide detailed information about vehicle features, specifications, and pricing.
• Build and maintain relationships with new and existing customers to ensure repeat business.
• Achieve monthly and quarterly sales targets as set by the dealership.
• Negotiate prices and payment terms to close sales effectively.
• Process sales transactions and ensure all necessary documentation is accurate and complete.
• Stay informed about the latest models, features, and promotions offered by the dealership.
• Monitor competitor activities and market trends to provide valuable insights to customers and management.
• Handle post-sale inquiries and provide support with issues related to warranties or services.
• Ensure high levels of customer satisfaction by delivering an exceptional buying experience.
• Maintain accurate records of customer interactions and sales transactions in the dealership’s CRM system.
• Coordinate with finance and insurance teams to offer financing and leasing options.
• Participate in showroom events, test drives, and promotional campaigns.
• Utilize social media or other channels to attract potential customers.

Qualifications 

• High school diploma or equivalent; additional certifications in sales or customer service are a plus.
• Proven experience in automotive sales or a related field, preferably within the Japanese market.
• Familiarity with Japanese automobile brands and customer preferences is advantageous.
• Strong interpersonal and communication skills to build rapport with customers.
• Excellent negotiation and persuasion abilities.
• Proficiency in Japanese, Mandarin or English (both written and verbal) to cater to diverse customers.
• Basic computer skills, including familiarity with inventory management software.
• Highly motivated, results-driven, and customer-oriented.
• Ability to work independently and in a team environment.
• Strong attention to detail and organizational skills.
• A valid driver’s license is mandatory.
• Flexibility to work weekends, holidays, and extended hours as required.