Job Description
Work Location: Ginza, Japan
Responsibilities
- Provide detailed information about vehicle features, specifications, and pricing.
- Build and maintain relationships with new and existing customers to ensure repeat business.
- Achieve monthly and quarterly sales targets as set by the dealership.
- Negotiate prices and payment terms to close sales effectively.
- Process sales transactions and ensure all necessary documentation is accurate and complete.
- Stay informed about the latest models, features, and promotions offered by the dealership.
- Monitor competitor activities and market trends to provide valuable insights to customers and management.
- Handle post-sale inquiries and provide support with issues related to warranties or services.
- Ensure high levels of customer satisfaction by delivering an exceptional buying experience.
- Maintain accurate records of customer interactions and sales transactions in the dealership’s CRM system.
- Coordinate with finance and insurance teams to offer financing and leasing options.
- Participate in showroom events, test drives, and promotional campaigns.
- Utilize social media or other channels to attract potential customers.
Qualifications
- High school diploma or equivalent; additional certifications in sales or customer service are a plus.
- Proven experience in automotive sales or a related field, preferably within the Japanese market.
- Familiarity with Japanese automobile brands and customer preferences is advantageous.
- Strong interpersonal and communication skills to build rapport with customers.
- Excellent negotiation and persuasion abilities.
- Proficiency in Japanese, Mandarin or English (both written and verbal) to cater to diverse customers.
- Basic computer skills, including familiarity with inventory management software.
- Highly motivated, results-driven, and customer-oriented.
- Ability to work independently and in a team environment.
- Strong attention to detail and organizational skills.
- A valid driver’s license is mandatory.
- Flexibility to work weekends, holidays, and extended hours as required.